Privacy Policy

Privacy Policy

Introduction

At https://wheat-ridge-couples-counseling-therapy.denvermentalhealthcare.com, we prioritize your privacy and data security as a fundamental part of our commitment to providing top-quality counseling services. This Privacy Policy details how we handle the personal information you share with us, ensuring transparency and compliance with global privacy standards.

Scope

This policy encompasses all aspects of our online presence, including but not limited to:

  1. Our official website at https://wheat-ridge-couples-counseling-therapy.denvermentalhealthcare.com.
  2. Any applications, services, and products offered through our platform.
  3. Interactions on our websites linked to this Privacy Policy.
  4. Communications initiated by us, such as newsletters, emails, phone calls, or text messages (SMS).

Please note that this policy does not extend to third-party platforms, apps, or services accessed through links on our site, each of which has its own privacy policies governing data collection and usage.

Processing Activities

This policy guides how we handle your personal information across various touchpoints:

  1. Account Creation: When you create an account to access our services, we collect account details like your name, email address, and password.
  2. Payments: For financial transactions, we process payment information including cardholder data (masked) and billing addresses.
  3. Communication: We may store the content of emails or messages for reference and to improve our services.
  4. Location Data: Some of our services might access your device’s location to provide tailored local resources.
  5. Feedback and Reviews: Personal feedback, testimonials, and reviews help us enhance our services.
  6. Social Media Integration: If you connect your social media accounts, we may collect data from those platforms (with your consent).
  7. Product Interaction: Information about the products or services you use or purchase through us is recorded for analytics and personalization.

Personal Data Collection

We gather various types of personal information, categorized as follows:

  1. Account Information: Includes usernames, email addresses, passwords (hashed), and profile details.
  2. Payment Details: Securely stored cardholder data (partially masked) and billing address for transactions.
  3. Financial Records: Transaction history and financial data required for accounting and fraud prevention.
  4. Purchase Data: Products or services bought, order numbers, and associated pricing.
  5. Mobile Device Identifiers: Unique device IDs (for analytics and personalized content).
  6. Location Data: Geolocation information from your device (optional, but enhances local service offerings).
  7. Feedback and Reviews: Written comments, ratings, and suggestions to improve our services.
  8. Social Media Information: Publicly available data from social media platforms when you connect them to our service.
  9. Product Interaction Data: Details about your engagement with our products or online content.

Cookies

We use cookies (small text files) for several essential purposes:

  1. Strictly Necessary Cookies: These enable core functionalities like logging in, navigation, and session management.
  2. Preference Cookies: Remembering user preferences for a customized experience.
  3. Analytics Cookies: Tracking site usage to provide insights for service improvement.

Users can manage non-essential cookies through our Cookie Manager, giving you control over your data.

Retention and Deletion

We retain personal data only for as long as it is necessary or relevant for the purpose collected, after which it is securely deleted or anonymized. Retention periods vary based on legal requirements, tax obligations, and business needs.

Security Measures

To safeguard your information, we implement robust security protocols:

  1. Encryption: Data in transit and at rest is encrypted to protect against unauthorized access.
  2. Secure Processing: We engage trusted third-party processors who adhere to strict data protection standards.
  3. Regular Audits: Periodic security audits ensure our systems remain secure and compliant.

Children’s Privacy

We do not intentionally collect or store personal information from children under 18 years old. If you believe we have collected such data, please contact us, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

  1. Access, rectification, or erasure of your data.
  2. Restriction or objection to the processing of your information.
  3. Portability of data, allowing you to move or copy your data.
  4. Non-discrimination in our services based on certain personal characteristics.
  5. The right to file appeals or complaints with relevant regulatory bodies and seek remedies.

To exercise these rights, please reach out to our Privacy Team using the contact information provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on our website, ensuring you are always informed about how we handle your data.

Contact Information

For any privacy-related inquiries, unsubscribe requests, or data access/correction queries, please contact us:

  • Email: contact@wheat-ridge-couples-counseling-therapy.denvermentalhealthcare.com
  • Address: [Our Physical Address]

We value your trust in our commitment to privacy and are dedicated to maintaining the security and confidentiality of your personal data.